We're sorry to see you go. Before you proceed, please review the information below about what happens when you delete your account.
What Will Be Deleted
- Your personal information (name, email, phone number, address)
- Your saved vehicles
- Your saved payment methods
- Your wallet balance (please withdraw any remaining balance first)
- Your charging session history
- Your app preferences and settings
What Will Be Retained
- Anonymized transaction records (required for tax and legal compliance, retained for 7 years)
- Any outstanding payment obligations
Important: Account deletion is permanent and cannot be undone. Please ensure you have withdrawn any wallet balance before submitting this request.
Processing Time
Your deletion request will be processed within 30 days. You will receive a confirmation email once your account has been deleted.
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